Frequently Asked Questions
Everything you need to know about shopping at Function18
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express orders are delivered within 1-2 business days. Tracking information is provided via email once your order departs our warehouse.
How do I return an item for a refund?
We offer a 30-day return policy for all unworn and unused items in their original packaging. Simply use our online returns portal to generate a shipping label and drop your package at any authorized location.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options through Klarna.
Are the products on Function18 authentic?
Yes, we are an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity and the highest quality standards.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer support team. After this window, the order cannot be changed but can be returned once received.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.